Client Service & Administration Officer at Smart Partners

Job Summary

• The Client Service & Operations Officer will oversee daily facility operations, client engagement, and service delivery.
• The role involves managing janitors, coordinating cleaning and pest control activities, handling invoicing and payroll, and ensuring smooth operational efficiency across client locations.

Key Responsibilities

• Manage and deploy janitors across client sites.
• Maintain strong client relationships and ensure service satisfaction.
• Prepare and manage invoicing, payroll, and operational reports.
• Handle inventory management, purchasing, and sales of consumables.
• Conduct site inspections and provide regular reports.
• Oversee fumigation, pest control, and contingency cleaning operations.
• Carry out field inspections and ensure compliance with HSE standards.

Qualifications & Experience

• OND / HND with a valid driver’s license.
• 3 - 4 years’ experience in Facility Management, Cleaning, or Pest Control.

Skills & Competencies:

• Proficiency in MS Excel (intermediate level).
• Knowledge of HSE standards.
• Familiarity with cleaning and pest control equipment.
• Strong presentation, planning, and coordination skills.
• Good communication and client management abilities.
• Project management experience is an added advantage.
• Driving skills with a valid license will be an added advantage.