Client Relationship Officer at People Capacity Management

Job Summary

The role of the client relationship officer is primarily responsible for the building and maintaining of positive relationships with clients, ensure their satisfaction and loyalty to the organization. As the client contact person, you will be required to resolve issues, promote products or services to enhance overall experience. Effective communication, strong interpersonal skills, good fashion sense and a proactive approach to client engagement are essential skills required on the job.

Job Descriptions

• Act as the main point of contact for clients, address inquiries, resolve concerns, compliant or issues and provide relevant information promptly and effectively.
• Facilitate the onboarding process for new clients, documentation  ensuring a smooth and positive experience.
• Regularly check in with clients to assess satisfaction levels and identify areas for improvement
• Manage and build client and tenant database.
• Handle service charge and rent recovery
• Develop and Implement strategies to ensure client’s satisfaction enhancing client retention and loyalty
• Conduct thorough needs assessments to understand clients' requirements, preferences, and goals.
• Identify opportunities for upselling or cross-selling additional products or services based on client needs.
• Collaborate with relevant internal departments to ensure timely resolution and client satisfaction.
• Stay updated on industry trends and competitors to better position the company in the market.
• Keep detailed records of client interactions, transactions, and communications.

Job Specifications

• Minimum of BSc/ BA in business administration, business, marketing, or a related field
• Relevant professional certifications is required
• Must have a minimum of 5-8 years’ client management experience.
• Strong knowledge of real estate market and industry with proven work experience.
• Excellent communication skills. 
• Looks professional, presentable, sociable and must be confidential. 
• Proficiency in Microsoft Suite and CRM software
• Must have excellent management skills.
• Excellent relationship management skills
• Ability to work independently and in a team