Client Relationship Executive at Whitetree Gourmet

Location: Ikoyi, Lagos

Responsibilities

• The Client Service Executive will Interact with customers and provide/process information in response to inquiries, concerns and requests about products and services. S/he will provide services to the customers before, during and after a purchase.
• Attract potential customers by answering product and service questions; suggest information about other products and services to customers.
• Open, update and maintain customer’s account records from time to time.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
• Ensure all displays have: Product name; Price, Selling type – portion/piece/weight.
• Drive customer’s loyalty and relevant reward programmes
• Ensure appealing composure to customers by providing quality, fresh products in a hygienic manner by self or through team members.
• Ensure customers are always served in a pleasing manner
• Ensuring better levels of commitment to serve customers.
• Perform other duties as assigned by the management.

Requirements

• HND / Bachelor’s Degree in Mass Communication or any relevant Degree.
• 3-5 years’ experience as a Customer Service representative in a retail store.
• Experience in retail supermarket /FMCG is an added advantage.
• Confident and dynamic personality.
• Candidates living on the Lagos island or environs are expected to apply.

Competencies & Skills Required:

• Service Oriented
• Customer Minded
• Stress Tolerance
• Technical/Products Knowledge
• Innovative
• Team Player
• Strong attention to detail
• Commercial awareness
• Communication skills – verbal and written
• Listening skills.