Client Experience & Brand Management Officer at Radix Pension Managers Limited

Role Summary

• To manage and continually improve the Customer Service experience for Radix Pension customers to ensure Radix Pension remains a leader in Customer Service and has a strong Brand in the industry.

Job Description

• Maintain a positive, empathetic and professional attitude toward customers at all times
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Acknowledge and resolve customer complaints
• Have adept knowledge of our products inside and out so that you can answer customer inquiries
• Process orders, forms, applications, and requests
• Keep records of customer interactions, transactions, comments and complaints
• Communicate and coordinate with colleagues as necessary
• Provide feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Implement marketing strategies and manage marketing campaigns across print, broadcast and online platforms to ensure that products and services meet customers’ expectations and to build the credibility of brands
• Analyse the success of marketing campaigns and create reports
• Assist in advertising, product design and other forms of marketing to maintain consistency in branding
• Assist in organising events such as product launches, exhibitions and photo shoots

Qualifications

• First degree in any discipline from a reputable higher institution
• Minimum of 2 years of experience in a similar role
• Candidate must have experience working in the Pension sector.
• Analytical skills and attention to detail
• An understanding of trends and an ability to respond to customers’ wishes
• Creativity and an ability to produce innovative and original ideas
• Written and verbal communication skills
• Experience with and an understanding of market research
• Time and project management skills, including the ability to work on multiple projects at the same time