Child Protection Caseworker at INTERSOS

JOB PURPOSE

Provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

RESPONSIBILITIES

• Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met
• Perform service mapping assessments
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioural and social factors that affect their psychosocial well-being as well as protection and risk factors
• Conduct home visits to assess clients’ living conditions when necessary
• Develop a tailored case plan with the client, based on needs identified during the assessment
• Refer clients to appropriate services and when necessary, accompany them to different service providers
• Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on the action plan and any significant change in the client’s psychosocial well-being and overall situation is timely and duly recorded
• Ensure proper and safe filing and archiving of case management files to maintain data confidentiality
• Discharge cases when objectives in the case plan are met and no further needs are identified
• Plans and implements awareness-raising activities
• Carry out all tasks respecting key protection principles, including but not limited to do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve the identification of persons with specific needs for prompt referral, follow-up and information sharing
• Identify and report gaps in the availability and quality of services provision for clients in the target areas
• Support the protection officer with the compilation of all the child protection activities reports.
• Any other duties required by the Protection Officer, Protection Manager & Protection Coordinator.

OTHER ACTIVITIES

• Carry out all tasks respecting key protection principles, including but not limited to,
• Do not harm.
• Non-discrimination.
• Confidentiality.
• Accountability and,
• Need-to-know principles.

POSITION REQUIREMENTS

• University degree in a related field e.g. Social Work, Psychology or equivalent is an asset
• 1 year of relevant work experience
• Essential computer literacy (word, excel and internet)
• Local language essential
• Respect and non-discriminatory attitude, empathy
• Interpersonal and communication skills
• Reporting skills
• Capacity to work under pressure
• Commitment to INTERSOS principles
• Fluency in English, Kanuri, and Hausa.