As the Chief Operations Officer, you are the architect of our operational strategy and execution. Reporting directly to the CEO, you will be responsible for building the scalable systems that power our transport operator partnerships, ensure regulatory compliance, and guarantee service delivery across Nigeria's complex multi-modal transport ecosystem. You’ll focus on driving business results while our HR partners handle people operations excellence.Ultimately, this is a critical leadership role for a professional who is ready to own our operational foundation and prepare us for aggressive growth.
Salary: ₦650,000/month
Experience Level: Mid-Senior (5-7 years)
What You'll Be Accountable For: Key Responsibilities:
Transport Operator Ecosystem (40%)
- Design and execute strategy for onboarding 50+ transport companies within first 12 months
- Establish partnerships with bus operators, ride-hailing services, train companies, and emerging transport providers
- Negotiate data integration agreements and API access with major transport operators
- Develop standardized onboarding processes for transport companies of varying technical capabilities
- Create partner success programs to ensure active participation and data quality
Operational Framework Development (30%)
- Build scalable operational processes supporting 10x growth trajectory
- Establish quality standards for route data, pricing accuracy, and schedule reliability
- Implement partner performance monitoring and compliance systems
- Design crisis management protocols for service disruptions or partner issues
- Create operational dashboards and KPI tracking systems
Regulatory & Compliance (20%)
- Ensure compliance with Nigerian transport regulations across all states of operation
- Liaise with FRSC, state transport authorities, and relevant regulatory bodies
- Develop compliance frameworks for data privacy (GDPR) and financial transactions
- Establish safety and insurance protocols for platform bookings
- Manage licensing requirements for multi-state transport operations
Strategic Leadership (10%)
- Collaborate with CEO on market expansion strategy and city prioritization
- Provide operational input on product roadmap and feature development
- Support fundraising with operational metrics and growth projections
- Build relationships with industry stakeholders and government officials
What We're Looking For: Required Qualifications:
- Bachelor's degree in Business, Operations, or related field; MBA preferred
- 5-7 years operations leadership experience, preferably in transport/logistics or tech platforms
- Proven track record managing B2B partnerships and complex operational systems
- Experience with regulatory compliance in Nigerian business environment
- Strong analytical skills with experience in KPI development and performance management
Preferred Qualifications:
- Previous experience in Nigerian transport, logistics, or mobility sector
- Familiarity with API integrations and technology partnerships
- Experience scaling operations in emerging markets
- Established relationships with Nigerian transport operators or regulators
- Track record in startup or high-growth company environments
Join Trip-Ease: Revolutionizing Transportation in Nigeria
Ready to be part of a company that's truly making a difference? At Trip-Ease, we're not just building an app; we're building the future of transportation in Nigeria. Our mission is to solve the country's most pressing transportation accessibility challenges, and we're looking for passionate, driven individuals to join us.
Why You'll Love Working With Us
- A Clear Mission with Real Impact: We have a laser focus on our mission, and every team member plays a crucial role in improving transportation access for millions of Nigerians.
- A Culture of Innovation: We're a well-funded startup with experienced leaders who empower their teams to use cutting-edge technology and data-driven decisions to solve complex problems.
- Growth and Opportunity: We are on a strong growth trajectory, providing plenty of room for professional development and career progression.
- Inclusive and Collaborative: Our diverse and welcoming work environment is built on collaboration. We believe the best ideas come from working together.
Our Comprehensive Benefits & Perks
- Equity Program: Our stock options program gives you a stake in our success.
- Health & Wellness: We offer comprehensive health insurance as well as generous maternity and paternity leave. Our monthly health day(s) and 20 days of annual leave are designed to help you maintain a healthy work-life balance.
- Flexibility: We currently operate on a hybrid remote/in-office model and plan to transition to a fully on-site team once our new office is complete.
- Long-Term Security: We offer financial incentives tied to both individual and company performance.
Our Hiring Process:
We've streamlined our hiring process to be transparent and efficient. We know your time is valuable, and our goal is to get you from application to offer as quickly as possible.
- Step 1: Complete a short pre-screening assessment.
- Step 2: A screening interview with a member of our team.
- Step 3: A technical or manager interview to dive deeper into your skills.
- Step 4: A final discussion and reference check.
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