Chief Operating Officer (COO) at Lonadek

Role Overview

• The Chief Operating Officer (COO) is responsible for leading the daily operations across the company’s core business streams: Engineering Technology, Training, Consulting, and Outsourcing.
• This role requires a strategic and execution-driven leader who can integrate service delivery, product development, and client management while driving operational excellence, scalability, and profitability across all business units.

Key Responsibilities
Operational Leadership:

• Provide end-to-end oversight across all business streams:
• Engineering Technology (software solutions, implementation, support)
• Training (professional development, technical and corporate learning programs)
• Consulting (business, HR, and engineering advisory services)
• Outsourcing (HR outsourcing, workforce management, and talent solutions)
• Translate corporate strategy into actionable operational plans and KPIs
• Ensure efficiency, quality delivery, and scalability across all service lines
• Align processes and resources to support growth across diverse business streams.

Business Growth & Strategy Execution:

• Partner with the CEO to execute company-wide strategy across multiple business streams
• Identify and develop new market opportunities in:
• Engineering and technology solutions
• Professional training and capacity development
• Consulting and advisory services
• Outsourcing and managed services
• Enhance and diversify service offerings and product portfolios
• Drive pricing strategies, revenue growth, and margin optimization.

Client Delivery & Experience:

• Ensure consistent, high-quality delivery across:
• Engineering technology solutions (implementation, integration, lifecycle support)
• Training programs (curriculum delivery, certification, client outcomes)
• Consulting engagements (strategy, HR, engineering advisory)
• Outsourcing services (workforce efficiency, compliance, service excellence)
• Build systems to drive client satisfaction, retention, and account growth
• Manage key client relationships and resolve escalations effectively
• Strengthen cross-selling and upselling across business streams.

Process Optimization & Systems:

• Design and implement scalable operating frameworks, SOPs, and governance models
• Drive digital transformation across all business functions
• Implement and optimize systems for:
• Project and program management
• Learning management systems (LMS) for training delivery
• HR service delivery and outsourcing operations
• Software/product lifecycle management (Agile, DevOps)
• Improve operational efficiency through automation and process standardization.

Team Leadership & Culture:

• Lead and integrate cross-functional teams including:
• Engineers and developers
• Trainers and instructional designers
• Consultants and advisors
• Operations and outsourcing teams
• Foster a high-performance, accountable, and innovative culture
• Build leadership capacity and drive succession planning
• Encourage collaboration across diverse service lines.

Financial & Performance Management:

• Own operational budgets and drive cost optimization initiatives
• Monitor profitability across:
• Engineering technology products and services
• Training programs
• Consulting engagements
• Outsourcing contracts
• Track and report performance through KPIs and dashboards
• Ensure strong cost control, revenue growth, and margin expansion.

Compliance & Risk Management:

• Ensure compliance with:
• Labor laws and outsourcing regulations
• Data protection and privacy standards
• Industry-specific engineering and consulting regulations
• Mitigate operational and delivery risks across all business units
• Maintain quality assurance standards and governance frameworks.

Key Performance Indicators (KPIs)

• Revenue growth across all business streams
• Operational margins and profitability
• Client satisfaction (NPS, retention, repeat business)
• Delivery performance (timelines, quality, outcomes)
• Employee engagement and productivity
• Process efficiency and cost optimization

Key Requirements
Education:

• Bachelor’s degree in Business Administration, Finance, Engineering, or related field
• MBA or relevant advanced degree preferred

Experience:

• Minimum of 15+ years of experience in:
• Operations leadership across multi-service organizations
• Engineering technology, software services, or SaaS environments
• Consulting, training, or outsourcing businesses
• Proven experience scaling integrated or multi-stream service organizations

Skills & Competencies:
Strong understanding of:

• Engineering technology and software delivery (Agile, DevOps, product lifecycle)
• Training and capacity development business models
• Consulting and outsourcing frameworks
• Strategic thinker with strong execution capability
• Advanced financial acumen and P&L management skills
• Strong leadership, communication, and stakeholder management
• Data-driven decision-making and performance management mindset

Preferred Attributes:

• Experience in engineering solutions, HRTech, or technology-driven services
• Exposure to training/learning ecosystems and certification programs
• Background in consulting and managed services environments
• Entrepreneurial mindset with experience scaling growth-stage or hybrid service businesses.

What Success Looks Like

• Seamless integration of Engineering Technology, Training, Consulting, and Outsourcing services
• Scalable, efficient operations supporting sustained growth
• Strong client relationships with high retention and expansion rates
• High-performing, aligned teams delivering consistent value
• Diversified revenue streams with strong margins.