Chief Operating Officer at 21Search Limited

Job Description
Strategic Leadership & Planning:

• Develop and implement operational strategies that align with overall company objectives.
• Collaborate with the CEO and executive team to set operations long-term goals and performance targets.
• Identify areas for improvement to drive continual enhancements in operations.
• Execute business expansion plans.

Departmental Oversight & Management:

• Oversee daily operations and ensure seamless coordination for optimal performance.
• Establish clear KPIs and performance metrics for each department under operations.
• Ensure conduct of regular performance checks to derive actionable insights for effective guide to operations department heads.

Process Improvement & Innovation:

• Ensure effective analysis of existing processes and workflows to identify bottlenecks and implementation of scalable solutions.
• Lead initiatives to streamline operations, reduce costs, and enhance overall productivity.
• Foster a culture of innovation and continual improvement across operations business functions.

Financial & Resource Management:

• Oversee budgeting, forecasting, and financial planning processes to ensure optimal resource allocation.
• Monitor financial performance and implement strategies to drive profitability in operational activities.
• Ensure operational activities are cost-effective and aligned with budgetary guidelines.

Team Leadership & Development:

• Build, mentor, and lead high-performing teams across all departments under operations.
• Promote cross-functional collaboration to achieve cohesive and efficient operations.
• Ensure development of training programmes and career development initiatives to enhance team skills and growth in operations.

Stakeholder Engagement & Communication:

• Serve as a key liaison between the executive management team, operations departmental heads, and external stakeholders.
• Communicate operational strategies, updates, and outcomes to Management, Board of Directors and other key stakeholders.
• Cultivate strong relationships with partners, vendors, and customers to support company growth.

Qualifications

• First Degree or its equivalent in relevant discipline.
• Master degree in Operations Research, Engineering, Food Science and Technology, Supply Chain, Business Administration, Management, etc. is required.

Experience:

• Minimum of 20 years relevant work experience, with at least 15 years in operations and 5 years at senior management level, in an FMCG environment, preferably a bottling company.

Competencies:

• Advanced knowledge and skills in strategic planning, operations management, production lines efficiency management, process optimization, quality management, supply chain management.
• Demonstrated success in managing multiple departments and driving cross-functional collaboration.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem solving abilities, with a data driven approach to decision making.