Centre Head- Diagnostics at Shalina Healthcare

What You Become a Part Of:

• The ideal candidate will be responsible for managing all aspects of the lab, including staff management, customer service, facility oversight, and operational efficiency. This role requires strong leadership skills, a commitment to quality patient care, and a focus on continuous improvement.

What to Expect:

• Oversee daily operations of the diagnostic lab, ensuring compliance with all regulatory and safety standards.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Recruit, train, and supervise lab personnel, including radiologists, technicians, and administrative staff.
• Conduct performance evaluations and provide ongoing feedback and professional development opportunities.
• Ensure high standards of customer service by addressing patient and physician inquiries and concerns promptly.
• Implement patient satisfaction initiatives and monitor feedback to improve services.
• Prepare and manage the lab’s budget, including monitoring expenditures and revenues.
• Analyze financial reports to identify opportunities for cost reduction and revenue enhancement.
• Establish and maintain quality control measures to ensure accuracy and reliability of lab results
• Ensure the diagnostic lab is maintained in a clean, safe, and efficient manner.
• Oversee equipment maintenance and ensure compliance with safety regulations.
• Collaborate with medical staff and other departments to coordinate services and enhance patient care.
• Maintain effective communication with external stakeholders, including suppliers and regulatory agencies.
• Contribute to the development of strategic plans for the lab, including service expansion and market positioning.
• Monitor industry trends and make recommendations for service offerings that align with market demands.
• Ensure compliance with all local, state, and federal regulations pertaining to lab operations.

Essential Qualifications, Experience And Skills

• Bachelor’s degree in a relevant field (e.g., Healthcare Management, Business Administration, Life Sciences).
• A master’s degree or relevant certifications (e.g., MBA, MHA) is preferred.
• Minimum 5+ years of experience in a leadership role within a healthcare or diagnostic lab setting.
• Proven track record of managing lab operations and staff effectively.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Strong analytical and problem-solving skills.
• Proficiency in laboratory information systems and financial management tools.
• This position may require occasional evening or weekend work depending on lab operations and staffing needs. The Centre Head will be expected to be on-site regularly to oversee operations and staff.