CCTV Monitoring Officer at FoliXx Hospitality

Job Summary

• We are seeking a CCTV Monitoring Officer to join our security team. 
• This role is critical in ensuring the safety of our premises, staff, and customers through vigilant surveillance, threat detection, and prompt incident response.

Key Responsibilities

• Surveillance & Monitoring
• Incident Reporting & Response:
• Compliance & Security Enforcement
• Coordination & Communication

Key Qualifications & Requirements

• Possess relevant certifications 
• 1 – 3 years experience.
• Proven experience as a CCTV Operator, Security Officer, or Surveillance Monitor (minimum 1–3 years preferred).
• Strong knowledge of CCTV systems, security operations, and emergency response procedures.
• Ability to stay alert, focused, and observant for extended periods.
• High integrity and confidentiality in handling security footage and reports.
• Proficiency in using CCTV software, surveillance tools, and Microsoft Office for reporting.
• Strong analytical and problem-solving skills to identify threats and anomalies.
• Ability to work in a fast-paced, high-pressure environment, including night shifts and weekends.
• Operate and monitor all CCTV cameras, alarms, and security systems across all business units.
• Detect and report suspicious activities, security breaches, and potential risks in real time.
• Ensure uninterrupted surveillance by maintaining system functionality and promptly reporting any technical faults.
• Respond to security incidents by escalating to the appropriate personnel (Security Officers, Intel Team, or Law Enforcement).
• Document incidents with clear time-stamped footage and detailed reports for investigations.
• Support security teams in loss prevention and identifying fraudulent activities.
• Monitor compliance with company policies, safety regulations, and access control measures.
• Ensure only authorized personnel access restricted areas.
• Assist in investigating theft, vandalism, or policy violations by providing footage and insights.
• Maintain close communication with the Chief Security Officer (CSO) and Operations Team.
• Provide real-time updates on suspicious activities or operational inefficiencies observed.
• Participate in regular security briefings and training sessions.