- The ideal candidate would be responsible for leading and coordinating security operations across multiple client sites, ensuring effective deployment of personnel, operational discipline, service quality, incident management, and compliance with company policies. The role provides leadership to Security Coordinators and Supervisors while maintaining high standards of security service delivery and client satisfaction.
The Key Responsibilities
Operational Leadership & Coordination
Provide leadership and operational coordination across all deployed security teams.
Responsibilities include:
- supervising the performance of Security Coordinators
- ensuring proper deployment and operational coverage across sites
- coordinating manpower allocation and operational adjustments
- ensuring consistent operational standards across all client locations
- addressing operational gaps identified by coordinators or supervisors
- The Team Lead ensures that operational teams maintain the required level of vigilance, discipline, and professionalism.
Oversight of Security Coordinators
Provide guidance, direction, and support to Security Coordinators responsible for managing site-level operations.
Responsibilities include:
- monitoring coordinator performance and leadership effectiveness
- reviewing operational reports submitted by coordinators
- supporting coordinators in resolving site-level operational issues
- ensuring supervisors enforce company policies and procedures
- strengthening accountability across operational teams
- The role ensures that coordinators maintain effective oversight of their assigned sites.
Operational Discipline & Standards Enforcement
Ensure that security personnel across all deployments comply with company policies and operational procedures.
Responsibilities include:
- reinforcing duty post discipline across sites
- ensuring supervisors maintain personnel vigilance and alertness
- addressing misconduct or operational lapses reported by coordinators
- ensuring proper uniform and appearance standards
- supporting disciplinary processes where necessary
- Maintaining operational discipline is critical to sustaining professional service delivery.
Incident Management & Reporting
Oversee the reporting and management of security incidents across operational sites.
Responsibilities include:
- reviewing incident reports submitted through the operational chain
- ensuring timely escalation of security incidents
- coordinating response to operational emergencies
- supporting investigations where required
- maintaining proper documentation of operational incidents
- Effective incident management ensures that operational risks are addressed promptly.
Site Inspections & Operational Audits
Conduct periodic inspections of client sites to ensure operational compliance and service quality.
Responsibilities include:
- conducting operational site inspections
- verifying personnel attendance and duty post compliance
- identifying operational vulnerabilities or procedural gaps
- ensuring supervisors and coordinators maintain operational discipline
- recommending improvements to operational procedures where necessary
- These inspections help ensure that service standards remain consistent across all client deployments.
Personnel Performance Monitoring
Monitor the performance and professionalism of security personnel through the operational chain of command.
Responsibilities include:
- evaluating coordinator and supervisor performance
- identifying personnel requiring disciplinary action
- supporting performance reviews and personnel assessments
- recommending personnel for development or reassignment where necessary
Client Coordination & Service Quality
Support communication and coordination with client representatives regarding operational security services.
Responsibilities include:
- responding to operational concerns raised by clients
- ensuring client instructions are properly implemented by site teams
- supporting management in resolving service-related issues
- ensuring that client expectations are consistently met
Operational Planning & Resource Coordination
Support management in planning operational deployments and staffing requirements.
Responsibilities include:
- assisting with manpower planning for operational sites
- supporting deployment planning for new client contracts
- coordinating with Admin/HR Operations regarding staffing needs
- supporting mobilization of personnel for new assignments
Requirements
Qualifications
- Bachelor's degree in Security Management, Criminology, Business Administration, Public Administration, or a related field.
- Professional security certification is an added advantage.
- Minimum of 5 years' experience in security operations, with at least 2 years in a supervisory or team leadership role
- Professional security certifications are an advantage (e.g., CPP, PSP, PCI, or equivalent)
- Security operations management
- Leadership and team coordination
- Incident and crisis management
- Planning and resource management
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