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  • Posted: Jan 22, 2021
    Deadline: Feb 5, 2021
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    Malteser International is a non-governmental organization with headquarters in Europe and America. The organization’s General Secretariat, as well as its European headquarters are located in Cologne, Germany. The American headquarters are based in New York City, USA. The international network of the Order of Malta plays an essential role in our work...
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    Case Worker (M / F / D) - Gender-Based Violence (GBV) - National position

    Location: Pulka, Borno
    Starting Date: As soon as possible
    Duration of Contract: 12 months

    Job Description

    • The Case Worker oversees and coordinates all GBV activities in women and girls safe space (WGSS), assessing women and girls’ immediate needs, developing immediate care and treatment goals, implementing and monitoring women and girls’ care action plans.


    • Provide support in the coordination and supervision of all the activities in Women and Girls Safe Spaces (WGSS)
    • Maintain daily contact with the community based social workers/monitoring officers to gather information on cases requiring support
    • Provide appropriate and timely case management by creating a climate of trust and care, conduct introduction and first intake assessment, case action planning and implementing the action plan steps, case follow up and case closure as per agreed standards
    • Provide basic emotional support (based on the IASC MHPSS guidelines pyramid) for each case and for their close family members, as required
    • Conduct individual assessments for the provision of material assistance, NFI and dignity kit or/and transportation costs for medical treatment, as required;
    • Refer clients to appropriate services and when necessary directly accompany them to different service providers
    • Lead weekly internal case management meetings and make prompt reports in any case of special/emergency needs to the Protection Officer
    • Contribute to the service mapping assessment in the target areas and support the development of referral systems with different service providers;
    • Develop good relationships and coordination with service providers and community stakeholders to improve identification and provide adequate referral information
    • Plan and conduct service awareness sessions with the Protection Officer and local NGO/CSO partner
    • Provide support to ensure accuracy of case documentations through proper filing and archiving of case management files to maintain data confidentiality
    • Support the Protection Officer to prepare monthly report on activities and conduct site visits to verify and assess the activity implementation and quality of services clients are referred to
    • Identify and report gaps in the availability of services and quality of service provision for clients in the target areas
    • Identify training needs of Protection Volunteers and community key gatekeepers and build up their capacity
    • Conduct duties in strict accordance with Malteser International code of conduct and protection Standard Operating Procedures (SOPs)


    • Be an active role model towards the population, by adhering to a healthy personal behavior and life style
    • Maintain a non-judgmental and supportive attitude towards colleagues and beneficiaries regardless of their background, political affiliation or religion
    • Take responsibility in representing Malteser International towards the local population, authorities and other (I)NGOs
    • Adhere and respect Malteser International guidelines and codes


    • Minimum of one year work experience with international/national NGOs and/or local authorities in the Nigerian context with the same position
    • Sensitive to gender equality and GBV issues, commitment toward diversity and inclusion
    • Excellent listening skills are essential
    • Stress-resilient to be able to cope with deadlines and complex problems 
    • Excellent communicator, understanding of cross-cultural and sensitive issues
    • Ability and motivation to build networks of trust with the community and work well with local authorities, local leaders and the local community
    • Good command of written and spoken English, Kanuri and Hausa Languages
    • Computer literate (Word and Excel)

    According to qualification and experience, insurance package

    Method of Application


    • This a national position
    • We offer a challenging position with many opportunities in a highly motivated team environment
    • Malteser is an equal opportunity employer and welcomes applications from all people, regardless of gender, confession, or origin.
    Interested and qualified? Go to Malteser International on to apply

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