Case Management Officer at SOS Children Villages

Position Summary

• The Case Management Officer will be support the Case Management Manger in the implementation of the Gate-keeping and Case Management processes and procedures in the SOS Children’s Villages Programme Location.
• This role will ensure the provision of quality case management services for children in need of care and protection in order to improve their well-being.
• The officer will work in close collaboration with co-workers in the Family Strengthening and Alternative Care units as well as relevant stakeholders in the community to ensure that the right target groups are admitted into any of our programmes.
• He / She will ensure that hard copies of all cases documented are kept in safe and secured cabinets with locks and keys
• He / She will regularly update documentation and maintain the database for all documented cases, plan of action and follow-up visits
• He / She will ensure case management steps are followed, referrals and documentation are happening in an appropriate and timely manner
• Maintain pro-active communication with all relevant internal units to highlight challenges, propose solutions and monitor trends that could indicate negative or positive implications for children
• Be proactive in identifying opportunities to better support children through facilitating processes, systems, etc
• Uphold the SOS Children’s Villages Child Safeguarding Policy and ensure the Prevention of Sexual Exploitation and Abuse in the workplace and communities of intervention

Qualifications, Experience and Skills

• HND / B.Sc Degree in a relevant subject area, such as (Clinical Psychology, Sociology)
• Minimum of 3 years relevant work experience in the field of Community Development or Social Services.
• Understanding of child development issues, including knowledge of child rights, child protection, child welfare, childcare and parenting; and relevant local and national laws, regulations and protocols
• Awareness and understanding of social development issues, such as the local and national OVC situation, gender, education, health, HIV & AIDS
• People and organizational development skills, including facilitation skills to build the capacities of co-workers, families and partner organizations
• Collaboration skills, being driven to work with others and able to build strong partnerships with key stakeholders
• Demonstrates understanding of working with children and particularly vulnerable children

• Counselling skills, including ability to advice, influence and guide programme participants and other community members