Care Advisor at Greymate Care

ROLE DESCRIPTION

The Care Advisor will serve a key role in two major components of the Greymate Care experience, one, helping families and care organizations awho need caregiving understand and select our solution and service and second, ensuring the needs of our clients are deeply met especially during the onboarding stage 

THE ROLE

Be the Care Advisor that our Care sponsors and Care Recipients need through a deep understanding of their challenges, their circumstances and caregiving needs.

DAY-TO-DAY ACTIVITIES

Develop a deep understanding of client needs and requirements

• Onboard clients and follow-up on care offered
• Use customer insights and data to optimize for  customer experience and potential client conversion rate through receiving incoming calls 
• Articulate on both new and existing services offered by Greymate Care
• Source new client and account opportunities through inbound lead follow-up and outbound calls 
• Communicate client needs, handover successful cases over to the Customer Success team and schedule client care assessment visits with Care Specialists team
• Close sales and achieve quotas 
• Track all leads, prospects and clients via technology tools and internal systems 
• Help develop and refine the sales playbook and answer inbound and outbound calls from various referral sources 
• Be highly energised, self-motivated, positive attitude and passionate about meeting sales targets.

SKILLS & EXPERIENCE

• Nursing degree/Ancillary health certifications is a plus
• Experience in hospitality, startups or healthcare-related sales is a plus 
• Desire to make a big and positive impact
• Accountability: Someone who values ownership and understands the importance of accountability 
• Team player: Receptive to constructive criticism and open to coaching 
• Communications: Highly communicative, energetic, loves building relationships and rapport with others and in general a people-person 
• Detailed-Oriented: Organised and attentive to details
• Independent: Proactive and able to operate independently with minimal supervision