ROLE DESCRIPTION
The Care Advisor will serve a key role in two major components of the Greymate Care experience, one, helping families and care organizations awho need caregiving understand and select our solution and service and second, ensuring the needs of our clients are deeply met especially during the onboarding stage
THE ROLE
Be the Care Advisor that our Care sponsors and Care Recipients need through a deep understanding of their challenges, their circumstances and caregiving needs.
DAY-TO-DAY ACTIVITIES
Develop a deep understanding of client needs and requirements
- Onboard clients and follow-up on care offered
- Use customer insights and data to optimize for customer experience and potential client conversion rate through receiving incoming calls
- Articulate on both new and existing services offered by Greymate Care
- Source new client and account opportunities through inbound lead follow-up and outbound calls
- Communicate client needs, handover successful cases over to the Customer Success team and schedule client care assessment visits with Care Specialists team
- Close sales and achieve quotas
- Track all leads, prospects and clients via technology tools and internal systems
- Help develop and refine the sales playbook and answer inbound and outbound calls from various referral sources
- Be highly energised, self-motivated, positive attitude and passionate about meeting sales targets.
SKILLS & EXPERIENCE
- Nursing degree/Ancillary health certifications is a plus
- Experience in hospitality, startups or healthcare-related sales is a plus
- Desire to make a big and positive impact
- Accountability: Someone who values ownership and understands the importance of accountability
- Team player: Receptive to constructive criticism and open to coaching
- Communications: Highly communicative, energetic, loves building relationships and rapport with others and in general a people-person
- Detailed-Oriented: Organised and attentive to details
- Independent: Proactive and able to operate independently with minimal supervision
go to method of application ยป
About You:
We are looking for an adaptable and flexible individual who is passionate about building a career in Human Resources and has the desire to learn and to grow in a fast-paced environment.
As a HR Coordinator, you will support the attainment of the overall strategic business objectives, including execution on our expansion and employee retention plans. You will ensure the company continues to provide an efficient 21st-century work environment that stimulates creativity and cooperation, facilitates employees’ career and personal development, attracts and helps to retain talented professionals. You will help us to refine our organizational culture where people have the competency, motivation and a keen interest in creating the best products on the market in the world.
Duties/Responsibilities:
Provide full-cycle recruitment and onboarding support
Draft job descriptions, manage job postings, screen applicants, coordinate interviews with hiring managers, correspondence with candidates
- Compose employee policies and enforce adherence plus penalty-enforcement
- Respond to questions from managers and employees on a wide variety of HR matters
- Compile and track employee data including vacation entitlements and schedules
- Compose confidential correspondences, reports and records
- Manage employee personnel files
- Prepare welcome packages and communication for new employees
- Prepare new hire documents, support access and provide hands-on deployment strategies driven by data
Required Experience/Knowledge:
- 1-2 years in an HR Coordinator or support role, Recruiter role or Administrative role responsible for HR functions
- Experience working in a tech company, including extensive hands-on hiring experience
- Self-starter with the flexibility to handle diverse tasks
- Strong organizational skills with the ability to prioritize
- High level of attention to detail and excellent follow-up skills
- Exceptional writing skills and ability to write effective HR-related materials, including job posts, guides for new and prospective employees, policies and policy handbooks and literature
- Solid understanding of business professionalism and the ability to work in a team environment
- An enthusiastic professional that thrives in a fast-paced environment
- Self-motivated with a “Can do” attitude
- Experience with Google Suite
- Past experience in a similar role in a small or medium-size software company
- University degree or practical hands-on experience in a related field
Additional Desirable Experience / Knowledge / Skills:
- Experience with all aspects of human resources
- Knowledge of HRIS and ATS platforms such as BambooHR
- Experience working in a closely knit, agile environment
- Strong analytical, project and collaboration skills
Gmail
Yahoomail