At Renmoney, we believe finance should be simple, useful and accessible to everyone. That’s what makes us really passionate about leveraging data driven insights to help us understand you better and build useful financial products for your personal and business needs - like convenient loans to help you do more today, savings to keep you on track for your goals and investments that’ll generate more money for you.
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Card Dispute, Settlement and Reconciliation Officer
We are seeking a dynamic and experienced payment card issuing settlement and reconciliation officer who is vast in settlement, reconciliation and dispute-related functions. The ideal candidate will possess a deep understanding of the Nigerian Payments landscape, processors/switches, card scheme and settlement bank roles.
Responsibilities
To pass all entries for the settlement and reconciliation all card issuing transactions.
To engage the settlement bank, processor and card scheme for unsettled transactions.
To resolve all settlement and reconciliation issues.
To identify how the settlement and reconciliation process can be automated and to implement same.
To log disputes and follow up for resolution.
To identify approved claims and pass customer reimbursement through an internal account
To identify receipt of the disputed funds in settlement and to reimburse the internal account.
Requirements
Must have had a minimum of 2 - 3 years work-experience in handling settlement, reconciliation and dispute in a reputable bank.
Strong understanding of card payment processing, chargeback procedures, and reconciliation principles.
Proficiency in data analysis and reporting, especially with MS Excel.
Excellent analytical, problem-solving, and communication skills.
Ability to manage relationships with both internal and external stakeholders.
Strong attention to detail and the ability to work under pressure to meet deadlines.
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