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Lighting Finance Technology Nigeria Limited is an innovative Online based organization in the business of giving out Loans and Credit facilities to deserving applicants that meet requirements for such loans via our Applications.
Job Description
A liaison between businesses and customers, collections agents are responsible for communicating directly with customers to collect debts and resolve outstanding balances.
A high level of attention to detail and excellent record keeping ensures that payment plans are recorded and communication with customers is documented.
This role requires a high level of customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment.
Collections agents also work closely with accounts receivable, sales, and legal departments to develop strategies for collecting delinquent accounts and determine when further actions are necessary.
Duties and Responsibilities
Customer Communication:
Negotiation and Debt Settlement:
Documentation:
Collections agents keep detailed records of all customer communications, payment plans that customers have agreed to, and amounts paid via telephone.
While most collections agencies use software to assist with managing customer records and maintaining oversight of debit balances and received payments, collections agents still have to ensure that records are entered and maintained accurately throughout the debt collection process.
Research and Customer Location:
Skills and Qualifications
Salary
Interested and qualified candidates should forward their CV to: lightingfinancetech@gmail.com using the position as subject of email.
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