Call Centre Agent at Outsource Company

Outsource Nigeria is looking for an experienced call centre agent who can communicate fluently. The customer service representative will act as a liaison between customers and our company providing products/services information, assisting with complaints, errors, questions, and other queries as well as resolving emerging problems that our customers experience with accuracy and efficiency.

• Minimum Qualification: OND
• Experience Level: Entry level
• Experience: Good communication skills

Responsibilities:

• Handle customer inquiries both telephonically and by email
• Manage large amounts of inbound and outbound calls in a timely manner
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to the appropriate resource
• Follow up customer calls where necessary