Call Center Sales Agent (Telesales Representative) at Newedge Finance Limited

Job Summary

• A Call Center Sales Agent (Telesales Representative) is responsible for contacting potential and existing customers by phone to promote products or services, generate sales, maintain customer relationships, and achieve sales targets. The role requires excellent communication, persuasion, and customer service skills.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Present and explain products or services to customers.
• Identify customer needs and recommend suitable solutions.
• Generate sales and achieve individual and team sales targets.
• Handle customer inquiries, objections, and complaints professionally.
• Maintain accurate customer records and update CRM systems.
• Follow up on leads and sales opportunities.
• Build and maintain positive customer relationships.
• Comply with company policies, sales procedures, and regulatory requirements.
• Collaborate with team members and supervisors to improve sales performance.

Key Performance Indicators (KPIs)

• Number of calls made per day.
• Sales conversion rate.
• Lead qualification and follow-up success.
• Customer satisfaction and retention rates.
• Achievement of monthly and quarterly sales targets.

Required Skills and Qualifications

• Candidates should possess a B.Sc Degree
• High school diploma or equivalent (additional sales experience may be preferred).
• Strong verbal communication and interpersonal skills.
• Sales, negotiation, and persuasion abilities.
• Customer-focused mindset.
• Ability to work in a target-driven environment.
• Good organizational and time-management skills.

Preferred Experience:

• Previous experience in telesales, telemarketing, call center operations, or customer service.

Working Conditions:

• Office-basedwork environment.
• Performance is typically measured against sales and productivity targets.