Call Center Agent at Softhills Limited

Softhills Limited is seeking a motivated and customer-focused Call Center Agent to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries and issues efficiently.

Key Responsibilities:

• Respond to inbound customer inquiries via phone, providing accurate information and support.
• Make outbound calls to follow up on customer inquiries, conduct surveys, and promote products or services.
• Handle customer complaints and resolve issues effectively and professionally.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Meet or exceed individual and team performance metrics, including call handling time and customer satisfaction scores.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Provide feedback and suggestions for improving processes and customer service delivery.
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Qualifications:

• Previous experience in a call center or customer service role is highly desirable.
• Strong verbal communication skills with a clear and pleasant phone demeanor.
• Excellent problem-solving and multitasking abilities.
• Ability to handle high call volumes in a fast-paced environment.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends, as needed.
• A customer-oriented mindset with a passion for providing exceptional service.