Contact Center Agent at Mikano

Job Summary

• The Contact Center Agent is responsible for acting as the primary link between the company and its customers, handling inquiries, complaints, and sales support across various divisions such as power generation, automobile, and steel fabrication.

Responsibilities

• Inbound Call Management: Answering incoming calls from customers to take orders, answer inquiries, handle complaints, and troubleshoot problems.
• Customer Relationship Building: Building a healthy, consistent relationship with customers to ensure maximum satisfaction.
• Documentation & Reporting: Documenting all call information according to standard operating procedures (SOPs), completing call logs, and producing call reports.
• Follow-up & Sales: Following up on customer calls, carrying out follow-up campaigns, and supporting sales by promoting products.
• Customer Engagement: Increasing customer engagement and awareness.

Requirements

• BA /BSc / HND in Business Administration, Supply Chain Management, or a related field.
• Previous or current experience in a call center or customer service role is typically required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
• Strong negotiation skills, attention to detail, and proactive approach.