Call Center Agent at Microcred Group

Reporting Line: Call Centre Supervisor / Business Development / Marketing Unit

Responsibilities

• Respond to customer questions and complaints and troubleshoot problems with services or products.
• Comply with all call center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Preparing reports and analyzing data to assist management as they determine call center goals.

Qualifications

• University Degree
• 2 - 3 years experience as a call center agent
• Previous customer service experience / call centre agents are preferred especially in particular industry.

Requirements

• Call center, customer service, 1 years supervisory experience
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Excellent problem solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours

Skills and Attributes:

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking.