Fresh Jobs at Baobab Microfinance Bank

Location: Tradefair, Ikorodu, Mushin - Lagos and Zaria, Kafanchan - Kaduna
Supervisor: Reporting to the Head of Recovery unit / Assistant Head of Recovery Unit

Job Description

• Baobab is an investment company whose mission is to create a group of microfinance companies in at least 15 countries that will provide financial services and savings products to entrepreneurs who lack access to the traditional financial sector. Baobab was created in July 2005 by PlaNet Finance and other investors including International Finance Corporation, AXA Belgium, and Societe Generale, with the European Investment Bank, the French Development Agency and Developing World Markets joining later.
• Mission: Recover bad debts from debtors who shows unwillingness to pay back the loan taken.

Responsibilities

• Conduct regular review and visits to client with outstanding loan portfolio at risk.
• Daily review of all the outstanding and overdue loan clients.
• Make regular reports and suggestions to the bank on actions required to protect its fund from bad loan clients.
• Recovery of classified loans.
• Initiates process to prosecute hard core debtors in line with guiding bank policy,
• Negiotes work out plan with willing debtors.
• Liaise with branches to manage and monitor non - performing loans.
• Any other responsibilities that may be assigned by immediate supervisor.

Required Skills / Experience

• Bachelor's Degree qualification
• Fluent in English and Hausa or Yoruba (spoken and written)
• 1 - 3 Years of experience in Recovery in a Microfinance Institution
• Strong negotiation
• Articulate and result oriented
• High level of integrity
• Accurate, organised and motivated
• Previous loan recovery experience.

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Reporting Line: Call Centre Supervisor / Business Development / Marketing Unit

Responsibilities

• Respond to customer questions and complaints and troubleshoot problems with services or products.
• Comply with all call center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Preparing reports and analyzing data to assist management as they determine call center goals.

Qualifications

• University Degree
• 2 - 3 years experience as a call center agent
• Previous customer service experience / call centre agents are preferred especially in particular industry.

Requirements

• Call center, customer service, 1 years supervisory experience
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Excellent problem solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours

Skills and Attributes:

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking.