Call Center Agent at MeCure Healthcare Limited (MHL)

We are seeking a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, addressing customer inquiries, and ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Respond to customer inquiries, complaints, and requests promptly.
• Provide accurate information about products, services, and company policies.
• Document all customer interactions and maintain accurate records.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Escalate complex issues to the appropriate department when necessary.
• Meet daily and monthly performance targets and service standards.

Requirements:

• Minimum of OND/HND/Bachelor’s degree in any relevant field.
• Previous experience in a call center or customer service role is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Good listening skills and attention to detail.
• Ability to work in a fast-paced environment.
• Basic computer proficiency and ability to use customer management systems.

Skills and Competencies:

• Customer service orientation
• Strong verbal communication
• Time management and multitasking
• Teamwork and adaptability