Call Center Agent (Hebrew Speaking) at Interra Networks

Job Summary

• iNterra Networks Ltd (Interra) is seeking a skilled Call Center Agent who is fluent in Hebrew to join our team in providing top-notch support to our customers. The Call Center Agent will be the first point of contact for our customers, providing support and ensuring their inquiries are handled professionally and efficiently. S/he will play a key role in maintaining customer satisfaction and upholding our company’s reputation for excellent service.

Responsibilities

• Handle inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information and provide appropriate solution to complaints.
• Follow company guidelines and scripts to ensure consistency and quality of service.
• Ensure first call resolution through effective problem-solving and call handling.
• Appropriately escalate customer dissatisfaction.
• Maintain a positive and empathetic attitude towards customers at all times.
• Document customer interactions and update information in the CRM.
• Meet personal/team qualitative and quantitative targets.

Requirements

• Fluency in English and Hebrew (both written and spoken) is essential.
• Proven experience in a call center or customer service role (at least 1 year preferred)
• Excellent communication skills with active listening.
• Clear and articulate speech with excellent diction.
• Problem-solving skills and attention to detail.
• Good data entry and typing skills.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Customer focused and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Basic computer skills including familiarity with CRM systems and Microsoft Office.
• Track record of over-achieving quota.
• Excellent interpersonal skills and the ability to build relationships with team members and customers.
• A patient and empathetic attitude.
• Highly reliable with the ability to maintain regular attendance and punctuality.