Call Agent at Crop2Cash

The Call Agent has the responsibility of answering customers' questions about our products and offering suggestions to fit their needs; handling the order process; updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.

Responsibilities

• Politely answer inbound calls and respond to customer inquiries in a timely manner
• Place cold calls to customers for engagement, upselling and conversion
• Generate customer interest in the company’s products or services
• Provide personalized customer service by responding to the needs of customers
• Document and report on customer feedback to improve the customer experience
• Manage sales and order fulfillment via the appropriate channels
• Manage and update customer databases with notes for each customer
• Maintain a positive attitude and calmly respond to customers’ complaints
• Refer issues and questions to managers if necessary
• Other relevant tasks as assigned.
• Prepare product and customer reports by gathering data collected during customer interactions

Experience

• Previous experience as a call agent or in related roles
• Experience in giving customer support using the Yoruba or Hausa langauge
• Certified training or vocational training with customer relations.
• Familiar with the use of CRM tools
• Ability to be highly organized and work under a high pressure environment.
• Ability to run shifts within the hours of 8am-8pm.

Skills

• Patience and empathy
• Clarity in communicating
• Excellent attention to detail
• Excellent multitasking
• Time management 
• Strong problem solving ability
• Analytical skill.
• Driven and result oriented.
• Adaptability
• Flexibility