Latest Jobs at Crop2Cash

Our Sales Executive is responsible for leading the planning, implementing, managing, and overseeing of the company's overall sales strategy for our existing services. Your main responsibility will be to drive our business success by implementing a strong and sustainable sales strategy. You and your team's main goal will be to turn leads and prospects into paid users

Responsibilities

• Locating prospects and leads for all our services
• Understanding all the prospect's needs, problems, or wants based on their various categories and locations
• Setting sales goals and developing sales strategies to attain the goals
• Conduct market research to evaluate gaps, opportunities, and alien needs
• Managing the sales process through specific inhouse software programs
• Participating in conference, exhibitions, programs, seminars, and training to meet with potential clients and act as their consultant
• Up-selling related relevant services to our users when appropriate
• Collaborate with Customer Support Lead to identify and build personalized buyer persona profiles for all converting customers
• Consult with growth and marketing team to ensure the efficiency of sales strategy
• Identify most important sales KPIs and track them for decision making
• Document, prepare and present sales reports to management when needed
• Stay up to date with the latest industry sales trends and best practices for conversion
• Collaborate with HR to recruit, hire and train new sales representatives

Experience

• Proven work experience as a sales executive with expertise in closing service-related sales
• Proven record of successful and profitable deals closed 
• A proven sense of ownership and pride in your performance and its impact on company’s success
• Self-motivated and goal-oriented, desire to deliver results
• Prior experience marketing alongside marketing and negotiating skills is a plus
• Hands-on experience with CRM software is a plus
• Experience working with cross-functional teams and personnel management
• Proficiency in Google Workspace, CRM, and sales software programs.

Skills

• Verbal & Written Communications Skills
• Presentation Skills
• Interpersonal skills
• Research skills
• Analytical skills
• Critical Thinker 
• Problem-solving
• Time management skill

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The Call Agent has the responsibility of answering customers' questions about our products and offering suggestions to fit their needs; handling the order process; updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.

Responsibilities

• Politely answer inbound calls and respond to customer inquiries in a timely manner
• Place cold calls to customers for engagement, upselling and conversion
• Generate customer interest in the company’s products or services
• Provide personalized customer service by responding to the needs of customers
• Document and report on customer feedback to improve the customer experience
• Manage sales and order fulfillment via the appropriate channels
• Manage and update customer databases with notes for each customer
• Maintain a positive attitude and calmly respond to customers’ complaints
• Refer issues and questions to managers if necessary
• Other relevant tasks as assigned.
• Prepare product and customer reports by gathering data collected during customer interactions

Experience

• Previous experience as a call agent or in related roles
• Experience in giving customer support using the Yoruba or Hausa langauge
• Certified training or vocational training with customer relations.
• Familiar with the use of CRM tools
• Ability to be highly organized and work under a high pressure environment.
• Ability to run shifts within the hours of 8am-8pm.

Skills

• Patience and empathy
• Clarity in communicating
• Excellent attention to detail
• Excellent multitasking
• Time management 
• Strong problem solving ability
• Analytical skill.
• Driven and result oriented.
• Adaptability
• Flexibility