Cafe Manager (Operations) at HR Aid

Work Schedule: Tuesday – Sunday
Salary: N500k-N600k
Experience: 5 years’ experience in a Café or upscale restaurant

Our client, a sophisticated upscale café is looking to hire a highly qualified and professional Café Manager to join the team.

Responsibilities

• Ensure all aspect of cafe’s operations runs smoothly and efficiently 
• Develop strategic plans to foster growth and enhance expansion 
• Ensure compliance to all operations standards 
• Check that the inventory records are accurate 
• Ensure optimal level of sanitary procedures for all food handling 
• Ensure neat and clean kitchen area to ensure optimal quality of all food preparation
• Control operational costs and identify measures to cut waste 
• Manage the stock control 
• Schedule and manage all shifts for cafe operations 
• Communicate with all cafe staff to ensure delivery times are met 
• Plan, schedule and review workload and manpower
• Ensure targets are being met on a cost-effective basis
• Identify areas for improvement and provide training and development opportunities for the cafe team
• Develop and implement policies and procedures such as food safety and hygiene policy, customer service policy 
• Develop processes for receiving product, equipment utilization and inventory management
• Achieve growth by hitting sales targets  
• Present sales, revenue and expenses reports
• Develop a growth strategy focused on financial gain
• Handle customers and team complaints in a professional and courteous manner 
• Provide answers to customers inquiries as needed 
• Identify strategies to retain and attract customers
• Generate weekly, monthly and annual reports on cafe operations 
• Support and evaluate performance of all service staff 
• Keep an update knowledge of all food and beverage trends 
• Manage the cafe’s good image and suggest ways to improve it 
• Perform any other tasks as assigned.

Qualifications

• B.Sc. in Business Administration, Hospitality management or related field  
• Culinary schooling is compulsory
• Professional Certification is an added advantage
• At least 5 years’ work experience as a Cafe Manager, Cafe General Manager, Hospitality Manager or similar role.

Requirements

• Extensive food and beverage (F&B) knowledge 
• Excellent food presentation skills 
• Familiarity with cafe management software, like Open-table and Peach-works 
• Proficiency in the use of Microsoft Office Suite 
• Strong project management skills 
• Good budgeting and budgetary control skills 
• Knowledge of health and safety standards 
• Excellent communication skills 
• Outstanding organizational skills 
• Excellent leadership skills 
• Good time management and prioritization skills 
• Attention to details 
• Exceptional negotiation skills 
• Good problem-solving skills
• Ability to work well with management and staff at all levels 
• Confident, assertive, and honest
• Ability to accomplish tasks with little or no supervision 
• Must be committed and dependable 
• Ability to motivate and lead people 
• Must act in accordance with values, principles and standard 
• Must have a forward-thinking mind-set 
• Must be professional in attitude and appearance 
• Must possess strong emotional intelligence.

Qualified candidates ONLY can send their CVs to ada@hr-aidconsults.com using the job title as the subject of the mail.