Cafe Manager at MacTay Consulting

Job Summary

• Fitlife Cafe is seeking a proactive and detail-oriented Cafe Manager to oversee daily operations, ensure exceptional customer service, and maintain high standards of food safety, cleanliness, and team performance.
• The ideal candidate will demonstrate strong leadership, be tech-savvy (particularly with Microsoft Office), and have a passion for healthy living and hospitality excellence.

Key Responsibilities

• Daily Operations
  • Open the cafe by 6:00 AM and ensure all staff are punctual and properly dressed.
  • Supervise product preparation and timely delivery to corporate clients (e.g., Seplat, Total).
  • Monitor all digital platforms (Chowdeck, Glovo, Fitlife website) for product availability and order flow.
  • Ensure all orders are processed within 15 minutes and dispatched promptly using approved logistics partners.
• Team Management
  • Enforce staff compliance with hygiene, dress code, and conduct standards.
  • Conduct uniform checks and ensure use of face masks and head coverings.
  • Oversee training of new hires and verify health clearance before food handling.
  • Address and report staff misconduct or insubordination immediately.
• Customer Service
  • Ensure staff deliver excellent service and follow the approved phone greeting script.
  • Handle customer complaints professionally and escalate when necessary.
  • Evaluate refund or replacement requests and consult owners when required.
• Inventory & Reconciliation
  • Conduct daily inventory checks and reconcile with back-office records.
  • Report spoilage and discrepancies to owners with justification.
  • Monitor stock levels and coordinate timely restocking (2 weeks ahead for imported items).
  • Reconcile POS, Paystack, and cooperative payments with the accountant.
• End-of-Day Duties
  • Begin closing procedures by 6:30 PM and ensure café is locked and secured by 8:00 PM.
  • Supervise end-of-day inventory count and set production targets for the next day.
  • Ensure cleanliness of all equipment, fridges, and workspaces before closing.
• Technology & Reporting
  • Proficient use of Microsoft Office (Excel, Word, Outlook) for reporting and reconciliation.
  • Familiarity with Canva, AI tools, and social media platforms for content creation and engagement.
  • Maintain accurate records of sales, inventory, and staff performance.

Required Qualifications

• Minimum of OND / HND / Bachelor’s Degree in Hospitality, Business Administration, or related field.
• Minimum of 2 years’ experience in a supervisory or managerial role in the food service industry.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is mandatory.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, work under pressure, and maintain a positive team environment.

Working Conditions
Working Hours and Flexibility:

• Standard Shift: 6:00 AM – 7:00 PM (Monday to Saturday)
• Flexibility: May include extended hours, overtime, and public holidays based on business needs.

Conduct Expectations:

• Maintain a professional and respectful work environment.
• Avoid loud conversations and over-familiarity with gym members or instructors.
• Report any inappropriate relationships or misconduct to the owners immediately

Application Closing Date
Not Specified