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  • Posted: May 10, 2024
    Deadline: Not specified
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  • The Energy Talent Company sources, recruits, and trains outstanding individuals to meet the increasing demand of talent in the energy industry. We employ the use of modern, up-to-date learning methodologies to train our candidates, through a robust learning experience that involves an innovative combination of online learning simulation and apprenticeship.
    Read more about this company

     

    CaaS Operational Manager

    Responsibilities

    • Finding and onboarding CAAS partners
    • Account management of active CaaS partners
    • Manage the CX to ensure best customer satisfaction and partner control
    • Onboard and Support partner sales team
    • Plan and coordinate operational sales activities with partners and officers.
    • Build a healthy portfolio of customers.
    • Achieve targets on registrations, repossessions, collections, registrations, and payment.
    • Achieve business partner sales growth and satisfaction.
    • Develop SOPs and ensure compliancy with them
    • Manage closely the CaaS Service Partners with daily monitoring ensuring targets are achieved.
    • Develop relationships with new partners on the ground.
    • Maintain good relationships with existing partners
    • Prospect and find service partners
    • Develop and deploy new strategies to increase sales opportunities
    • Manage the customer experience team to ensure timely registration, proper screening of customers and timely after sales service.
    • Monitor and maintain client satisfaction
    • Directly work with logistic officer to ensure goods are properly tracked and also available at all time for installations
    • Indirectly work with the technical officer to ensure proper after sales service and accurate reverse logistics
    • Lead the payment aiming to achieve 95% payment target.
    • Document, maintain and improve Standard Operating Procedures.
    • Support on reporting and dashboard establishment
    • Lead cross departmental collaboration and communicate status of project to all levels of organization

    Skills, Competencies and Experience

    • Minimum of 5 years work experience in a manager position
    • Preferable some experience managing a call centre
    • Experience in tracking and managing budgets
    • Have been exposed to work in a small start-up environment
    • Experience in multi-cultural environment
    • Experience in business development working with external stakeholders

    Key Professional / Educational Skills:

    • Bachelor or Master degree in Business preferred
    • Project Management
    • Competencies:
    • At ease with all Microsoft office tools especially Excel for reporting
    • Good organizational skills
    • Good communication skills
    • Good at creating strong relationships with external and internal stakeholders.

    Check how your CV aligns with this job

    Method of Application

    Send your application to recruiter@energytalentco.com

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