Business Support Officer at Tati Consults

Job Summary

• We are seeking a proactive individual to join our team as a Business Support Officer. This role offers diverse responsibilities with a strong emphasis on enhancing company visibility and operational efficiency through digital services.

Key Responsibilities
Digital Presence Management:

• Develop and implement strategies to enhance company visibility and engagement online.
• Manage and optimize social media platforms and other digital channels to promote company services effectively.
• Create compelling content, including posts, articles, and multimedia materials, to attract and inform our audience.

Customer Interaction:

• Serve as the primary point of contact for customer inquiries and feedback.
• Provide exceptional customer service, ensuring prompt and professional responses.
• Resolve issues effectively to maintain high levels of customer satisfaction.

Operational Support:

• Assist in daily operational tasks to ensure smooth functioning across departments.
• Collaborate with internal teams and external partners to deliver quality service and support.
• Contribute to various projects aimed at enhancing operational efficiency and company growth.

Website Maintenance:

• Manage and update company website content to ensure it reflects current offerings and engages visitors effectively.
• Monitor website performance and user experience, implementing improvements as needed.

Promotional Activities:

• Represent the company at industry events, conferences, and networking opportunities.
• Support promotional efforts to increase brand awareness and foster business relationships.

Stakeholder Engagement:

• Cultivate positive relationships with vendors, partners, and stakeholders.
• Facilitate communication and address inquiries or concerns to maintain productive partnerships.

Qualifications

• Bachelor’s Degree in Marketing, Communications, Business Administration, or a related field preferred.
• Proven experience in digital marketing, social media management, or related fields.
• Strong understanding of online platforms, digital marketing strategies, and content creation.
• Excellent communication and organizational skills, with the ability to multitask and prioritize effectively.