Business Relationship Officer, Value Added Services at Unified Payment Services Limited

Job Objective

• The Relationship Officer – Value Added Services (VAS) is responsible for managing, nurturing, and expanding relationships with VAS partners and service providers across the company’s digital ecosystem.
• The role involves driving growth in VAS revenue streams (such as airtime, data, bills payment, digital content, and subscription services), ensuring partner satisfaction, operational excellence, and innovative service delivery that enhances customer experience and engagement.

Partner & Relationship Management:

• Develop and maintain strong business relationships with VAS partners, aggregators, and service providers.
• Act as the primary liaison between the company and VAS partners to ensure effective collaboration and issue resolution.
• Negotiate partnership terms, pricing, and revenue-sharing agreements in alignment with business goals.
• Monitor partner performance to ensure adherence to SLAs, regulatory compliance, and service quality standards.

VAS Operations & Performance:

• Oversee daily operations and performance of all VAS offerings, including airtime recharge, data bundles, TV subscriptions, bill payments, gift cards, and other digital services.
• Track, analyze, and report VAS transaction volumes, revenues, and trends to identify growth opportunities.
• Coordinate with technology and product teams to ensure smooth service integration, platform stability, and minimal downtime.
• Implement initiatives to improve service delivery, transaction success rates, and customer satisfaction.

Business Development & Growth:

• Identify and onboard new VAS partners and products that align with the company’s strategic objectives.
• Support marketing initiatives and promotional campaigns to drive user adoption and engagement with VAS products.
• Conduct competitive analysis to ensure the company remains innovative and market-leading in VAS offerings.
• Work closely with finance to ensure timely reconciliation and settlement with partners.

Reporting & Analysis:

• Generate periodic performance reports and dashboards on VAS revenue, partner activity, and market trends.
• Provide actionable insights and recommendations for optimizing existing partnerships and launching new VAS initiatives.

Key Performance Indicators

• As agreed from time to time based on business exigencies.

Requirements

• Educational Qualification: Bachelor’s degree in Business Administration, Marketing, Economics, Computer Science, or related field.
• Experience: Minimum 5 years of experience in VAS, digital payments, fintech, or telecoms industry, with proven experience managing partnerships or accounts. Post NYSC experience.

Key Compentecies:
Knowledge/Experience:

• Strong understanding of prepaid services, airtime/data systems, bill payments, and subscription-based models.
• Excellent coordination, communication, and relationship management skills.
• Data-driven mindset with proficiency in Excel, dashboards, and reporting tools.
• Comfortable working in a fast-paced, tech-driven environment with multiple external vendors.

Preferred Attributes:

• Experience working with telco aggregators, digital service resellers, or Microtransaction platforms.
• Ability to identify and drive improvements in process automation and product efficiency.
• Customer-centric mindset with attention to detail and issue resolution.
• Familiarity with APIs and integrations for digital services (not mandatory, but advantageous).

Skill/Competencies:

• Strong interpersonal skills.
• Excellent written/oral communication skills.
• Strong analytical skills.
• Organizational skills.
• Confident negotiator and ability to close the right type of business deals at the highest level.