Business Operations Manager at Uni-Medical Healthcare Ltd Nigeria

About the job

• As Business Operations Manager in a healthcare facility, you will play a crucial role in ensuring that the day-to-day activities of the facility run efficiently and effectively. You will focus on optimizing processes, managing resources, and ensuring that the business side of the healthcare facility operates smoothly. Below are some key responsibilities and skills associated with the role:

Key Responsibilities:

Operational Oversight:

• Ensure the healthcare facility is running smoothly by overseeing daily operations.
• Manage workflow processes, improving efficiency and reducing costs.
• Implement and monitor policies and procedures to ensure that the facility meets health standards, regulations, and quality of care.

Staff Management:

• Oversee administrative and operational staff, ensuring proper training and development.
• Coordinate staffing levels and schedules to meet the needs of the facility.
• Collaborate with HR to manage recruitment, retention, and staff performance.

Budget Management:

• Monitor and control the facility's operational budget.
• Track expenses, identify cost-saving opportunities, and optimize financial resources.
• Collaborate with finance departments to prepare and analyze financial reports.

Supply Chain Management:

• Manage inventory and procurement of medical supplies and equipment.
• Coordinate with vendors and suppliers to ensure timely delivery and cost-effective purchasing.

Regulatory Compliance:

• Ensure the facility complies with all local, state, and federal regulations related to healthcare operations.
• Stay updated on industry changes, healthcare laws, and accreditation requirements.
• Implement safety protocols and oversee risk management.

Process Improvement:

• Identify areas for improvement in operational workflows and introduce process changes.
• Implement technology and systems that enhance operational efficiency.
• Measure performance metrics to ensure continuous improvement.

Patient Experience:

• Ensure a smooth and patient-friendly experience by managing non-clinical departments such as billing, patient scheduling, and customer service.
• Work closely with clinical staff to improve patient satisfaction and address any concerns.

Strategic Planning:

• Collaborate with senior management to develop long-term operational strategies and goals.
• Drive initiatives that align with the overall mission and vision of the healthcare facility.

Skills and Qualifications:

• Leadership: Ability to manage, guide, and motivate teams to achieve operational goals.
• Healthcare Knowledge: Familiarity with the healthcare industry, regulations, and best practices.
• Problem-Solving: Analytical thinking and decision-making skills to troubleshoot issues and implement improvements.
• Financial Acumen: Knowledge of budgeting, financial forecasting, and cost management.
• Communication: Strong interpersonal and communication skills to work with diverse teams and stakeholders.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Technology Proficiency: Familiarity with healthcare management software and tools to streamline operations.

Education and Experience:

• Education: A bachelor’s or master’s degree in healthcare administration, business administration, or a related field is often required.
• Experience: Previous experience in healthcare management, business operations, or a related role is highly preferred.