Business Operations Manager at Excel and Grace Consulting

Job Summary

• The Business Operations Manager will be responsible for overseeing the company’s operations, sales and marketing strategies while managing human resources and administrative functions. 
• This role requires a balance of strategic thinking and operational management skills to ensure business processes run smoothly, and teams are aligned with organizational goals. 
• You would be required to have strong leadership abilities, a comprehensive understanding of sales and marketing, and experience in managing human resources and administrative operations.

Key Responsibilities
Sales & Marketing:

• Develop Sales Strategies: Design and implement effective sales strategies to meet revenue goals.
• Sales Performance Tracking: Monitor and analyze sales data, adjust strategies accordingly to improve performance.
• Marketing Campaigns: Develop and execute marketing campaigns to increase brand visibility, generate leads, and drive revenue.
• Market Research: Conduct regular market research to identify new business opportunities, customer needs, and trends.
• Customer Relationship Management: Build and maintain strong relationships with key clients, vendors, and stakeholders.
• Brand Strategy: Help develop and maintain a strong brand presence in both digital and physical spaces.

Human Resources:

• Staffing & Recruitment: Oversee recruitment processes to ensure the company hires skilled employees to meet operational needs.
• Employee Engagement: Develop and execute employee engagement programs to foster a productive work environment.
• Training & Development: Coordinate ongoing training and professional development opportunities to enhance employee performance.
• HR Policies: Ensure compliance with labor laws and organizational policies, handling employee relations issues as needed.
• Performance Management: Oversee performance appraisal processes and assist in employee feedback sessions.
• Payroll and Benefits: Oversee payroll administration and benefits management, ensuring timely and accurate processing.
• Administrative Management:
• Operational Efficiency: Oversee day-to-day operations, ensuring smooth business functions and efficiency.
• Budget Management: Help with budgeting and financial planning, ensuring that operational costs stay within approved limits.
• Office Management: Ensure all administrative tasks are effectively executed, such as supply management, vendor relations, and office maintenance.
• Content Creation: Work with the in-house and external team to ensure that strategic contents is created on schedule to boost the image of the company.
• Documentation and Reporting: Maintain records and prepare reports related to business operations, HR, sales, and marketing.
• CEO Support: Required to work closely with the CEO to ensure the company’s goals and objectives are met while making sure that the company’s visibility is optimized online leveraging content marketing skills.

Qualifications

• Interested candidates should possess a Bachelor's Degree / HND qualification.
• Experience in business operations, sales, marketing, HR, and administration.
• Strong leadership skills with the ability to manage diverse teams.
• Excellent communication, interpersonal, and organizational skills.
• In-depth knowledge of sales strategies, digital marketing, HR processes, and administrative management.
• Proficiency in Microsoft Office and HR/CRM software.
• Ability to work under pressure, manage multiple tasks, and meet deadlines.