Business Development Officer at Viva Cinemas

Position Summary / Objectives

• The Business Development Officer is responsible for analysing our customer base and current sales strategies and identifying rising business opportunities to increase efficiency and profitability of the Cinemas. His or her goal is to drive sustainable financial growth by boosting sales and forging strong relationships with clients.

Key Roles & Responsibilities
Achieve Set Revenue Target:

• Achieve commercial targets by developing new business with existing and potential clients
• Create and implement a structured plan to achieve set targets
• Participate in sales campaigns to drive revenue and increase product growth
• Develop, maintain and apply a high-level knowledge of commercial products and services
• Prepare and present proposals, budgets and contract documents for review by BDM prior to negotiation with clients
• Manage and maintain portfolio of clientele base
• Take a consultative sales approach to ensure client’s needs are accurately met
• Develop and implement commercial strategies from time to time
• Undertake cold calling. Schedule and attend client meetings as the need arises
• Help the business grow social media product sales
• Analyse current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenue
• Submit weekly or monthly performance reports as required from time to time
• Actively monitor market trends through personal contact with clients and industry associated meetings or seminars.

Delivers an Outstanding Client Service:

• Deliver an excellent client service at all times, ensuring client needs are met or exceeded
• Proactive and responsive to clients and prospective clients
• Proactively develop and improve client services
• Establishes long-term relationship with new and existing customers based on mutual trust and confidence
• Transition new clients smoothly and ensure commercial sales are fully optimised
• Supervise the client relationship management database and utilize it to manage contacts and mailing lists
• Conduct research to identify new markets and customer needs
• Ensure efficient communication with the Account team for effective client service delivery
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Develop creative strategies to retain clients including interviewing them to take their feedback and incorporate it into the growth plan
• Offer assistance and explanation when difficulties arise. Ensure complaints are followed up and that satisfactory solutions are obtained for both the customer and VIVA

Work in collaboration with the team, developing good working relationships:

• Develop strong and effective working relationships with team member
• Work closely with business development team, share knowledge, discuss ideas and help team members achieve set targets
• Ensure successful communication with all areas of the business
• Involve others in decisions to ensure high levels of decision quality and acceptance
• Support BD team by bringing them together for open dialogue
• Effectively communicate client information and insights to teams
• Enhance effectiveness by ensuring team members have the information they need when they need it
• Develop strong relationships with clients and fellow employees
• Accurately transfer corporate proposals to the BDM for follow-up
• Adopt and communicate your vision in a way that drives the team beyond the boundaries and limits of the past
• Collaborate with colleagues and peers on sales, marketing, and product development to improve overall customer experience and satisfaction

Ensure compliance with VIVA Cinemas Values, Policies and Standards, and ensure compliance with all local statutory requirements:

• Adheres to company policies, procedures and code of conduct
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Stay up to date on VIVA’s best practices, policies, products, pricing, and promotions
• Acts in an ethical way when dealing with company’s assets and other people
• Develop in-depth knowledge about business development practices, commercial approval process, marketing activities, prospective clients and industry trends
• Create a positive and respectful workplace and organization culture.

Job Requirements

• Experience in B2B Sales environment
• 3 years+ Experience in a Sales or Business Development
• Consistent track record of success in achieving and succeeding sales targets
• Excellent customer service skills
• Confident negotiator with proven ability to close deals
• Have an in-depth knowledge of commercial products and value proposition
• Ability to research business opportunities and viable income streams.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Marketing, Accounting or related field preferred.

Personal Qualities:

• Product Skills
• Presentation and Analytical Skills
• Great Leadership and Collaboration Skills
• Ability to generate new ideas and solutions
• Excellent Relationship Management Skills
• Time Management and Planning Skills
• Self-motivated and Result driven
• Creatively minded, good at thinking ‘outside the box’
• Proven Ability to Negotiate, Persuade and Build Rapport
• Experience with Design and Implementation of Business Development Strategy
• Ability to Travel when necessary to meet Clients, Attend Conferences and Research New Markets.