Business and Personal Account Specialist at PayCare Ltd

Job Summary

• We are seeking highly motivated and customer-focused Agents to join our team as Business and Personal Account Specialists.
• As an Agent, you will play a crucial role in onboarding new customers, promoting our services, and providing exceptional customer support. If you have a passion for fintech, excellent communication skills, and a drive to succeed, we encourage you to apply.

Responsibilities

• Guide potential clients in setting up business and personal accounts on the PayCare platform, ensuring compliance with regulatory standards.
• Acquire and maintain in-depth knowledge of PayCare's features and functionalities, providing clear demonstrations and troubleshooting assistance.
• Assist customers with account-related issues, offer personalized recommendations, and provide transaction guidance.
• Generate leads and advertise PayCare's services in rural areas through networking and referrals.
• Promote the benefits of business accounts to entrepreneurs, SMEs, and corporate clients, highlighting advanced features.
• Educate customers on the differences between business and personal accounts, conducting training sessions or providing informational resources.
• Verify customer information, maintain accurate records, and ensure adherence to compliance and KYC regulations.
• Work closely with the customer success team, sales, and marketing teams to address escalated issues, improve customer satisfaction, and identify potential leads.
• Track customer engagement, identify opportunities to enhance adoption rates, and provide feedback to management.

Experience Requirements

• 0-3 years of experience in customer-facing roles, particularly in onboarding, support, or account management.
• Experience promoting business solutions or financial products tailored to SMEs and corporate clients.
• Familiarity with KYC processes and financial compliance requirements.

Educational Qualification

• High school Diploma, ND, HND, or bachelor's degree in Business Administration, Finance, Marketing, or a related field is preferred.