Branch Supervisor at Robeck Locks Ltd

Job Description

• An experienced supervisor used to managing a small team in a fast-paced customer-focused environment.
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• A ‘people person who finds it easy to get on everyone and is able to build strong working relationships with the people you work with

Core Responsibilities

• Manage retail staff, which includes people working on the floor, in store, and the cashiers
• Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
• Make sure pricing is correct
• Does Market research in order to identify new services and products
• Recruit, Coach, counsel, discipline, and train employees
• Maintain inventory and ensure items are in stock
• Monitor local competitors
• Maintain health and safety measures and store’s cleanliness
• Organize and distribute staff schedules
• Preside over staff meetings
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Handle customer complaints, issues and questions.