Branch Operations Manager at Pivotage Consulting

Job Description

• Overseeing the functions of the department to include general bar and lounge service to private functions.
• Monitoring the set-up of the bar, lounge, private functions and hospitalities.
• Making out liquor checks for lounge, bar, private functions, hospitalities, and any liquor for Executive staff members.
• Assisting with the set-up of bar, lounge, private functions and hospitalities when needed.
• Coordinating private functions.
• Monitoring the lounge, private functions to see that areas are adequately staffed and begin on time.
• Assisting guest with any problems or needs.
• Directly supervising Department employees in order to fulfill client needs in accordance with policies and procedures.
• Maintain the highest level of employee/guest relations.
• Reporting and following established company procedures on any disciplinary problems or deviations from normal procedures.
• Ability to work any assigned shift/work schedule.
• Maintain a good working relationship with all Departments.
• Any other task, written or verbal, that is assigned by Management.
• Participate in monthly inventory every 1st of the month.
• Ensure proper requisition and ordering processes are followed through on a weekly basis.
• Continuously source quality products for the bar to include beer, spirits, wine and mixers.
•  Ensure training program is in place and used on a daily basis 

Qualifications

• B.Sc/ HND degree
• Ability to walk, stand, and/or bend continuously to perform essential job functions.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to access and accurately input information using a moderately complex computer system.
• At least 3 year of experience in similar position