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  • Posted: Jun 13, 2022
    Deadline: Jul 30, 2022
  • Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria. The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global ...
    Read more about this company


    Branch Operations Manager

    Location: Lagos Mainland, and Lagos Island

    Salary– Highly competitive based on experience


    • Developing and sustaining long-lasting relationships with customers.
    • Calling potential customers to explain company products and encourage purchases.
    • Answering customers' questions and escalating complex issues to the relevant departments as needed.
    • Developing in-depth knowledge of company products.
    • Managing Effectiveness
    • Consumables must be fully stocked
    • Operations file must be updated
    • All Club Rotas/Timetables due by the 25th of each month. In Club monthly brand approved posters are updated and current.
    • Maintaining an accurate record of all sales
    • Ensure prompt resolution of customer complaints
    • Supervise cleaners in the branch
    • Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed
    • Liaise with the necessary department's equipment repair and maintenance
    • Inform leads and customers of current promotions and discounts
    • Maintain positive business and customer relationships in the effort to extend the customer lifetime value
    • Ensure equipment is in always working order
    • Arrange biweekly Branch events


    • Minimum of 5 years in Sales/Customer Service, preferably in Hospitality
    • Up to 3 years of leading a team.
    • Proven track record of achieving sales targets.
    • Excellent negotiation and consultative sales skills.
    • Exceptional customer service skills.
    • Excellent interpersonal communication skills, both verbal and written
    • Ability to manage a branch facility, in relation to the organization's look and feel standard.
    • Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management.
    • Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
    • Strong analytical and problem-solving skills.
    • Ability to quickly escalate/resolve problems that may affect branch operations or create a poor customer experience.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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