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  • Posted: Jun 13, 2022
    Deadline: Jul 30, 2022
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria. The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global ...
    Read more about this company


    Branch Operations Manager

    Location: Lagos Mainland, and Lagos Island

    Salary– Highly competitive based on experience


    • Developing and sustaining long-lasting relationships with customers.
    • Calling potential customers to explain company products and encourage purchases.
    • Answering customers' questions and escalating complex issues to the relevant departments as needed.
    • Developing in-depth knowledge of company products.
    • Managing Effectiveness
    • Consumables must be fully stocked
    • Operations file must be updated
    • All Club Rotas/Timetables due by the 25th of each month. In Club monthly brand approved posters are updated and current.
    • Maintaining an accurate record of all sales
    • Ensure prompt resolution of customer complaints
    • Supervise cleaners in the branch
    • Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed
    • Liaise with the necessary department's equipment repair and maintenance
    • Inform leads and customers of current promotions and discounts
    • Maintain positive business and customer relationships in the effort to extend the customer lifetime value
    • Ensure equipment is in always working order
    • Arrange biweekly Branch events


    • Minimum of 5 years in Sales/Customer Service, preferably in Hospitality
    • Up to 3 years of leading a team.
    • Proven track record of achieving sales targets.
    • Excellent negotiation and consultative sales skills.
    • Exceptional customer service skills.
    • Excellent interpersonal communication skills, both verbal and written
    • Ability to manage a branch facility, in relation to the organization's look and feel standard.
    • Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management.
    • Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
    • Strong analytical and problem-solving skills.
    • Ability to quickly escalate/resolve problems that may affect branch operations or create a poor customer experience.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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