Branch Operations Manager at Fort Knox Group

Location: Lagos Mainland, and Lagos Island

Salary– Highly competitive based on experience

Duties/Responsibilities:

• Developing and sustaining long-lasting relationships with customers.
• Calling potential customers to explain company products and encourage purchases.
• Answering customers' questions and escalating complex issues to the relevant departments as needed.
• Developing in-depth knowledge of company products.
• Managing Effectiveness
• Consumables must be fully stocked
• Operations file must be updated
• All Club Rotas/Timetables due by the 25th of each month. In Club monthly brand approved posters are updated and current.
• Maintaining an accurate record of all sales
• Ensure prompt resolution of customer complaints
• Supervise cleaners in the branch
• Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed
• Liaise with the necessary department's equipment repair and maintenance
• Inform leads and customers of current promotions and discounts
• Maintain positive business and customer relationships in the effort to extend the customer lifetime value
• Ensure equipment is in always working order
• Arrange biweekly Branch events

Attributes

• Minimum of 5 years in Sales/Customer Service, preferably in Hospitality
• Up to 3 years of leading a team.
• Proven track record of achieving sales targets.
• Excellent negotiation and consultative sales skills.
• Exceptional customer service skills.
• Excellent interpersonal communication skills, both verbal and written
• Ability to manage a branch facility, in relation to the organization's look and feel standard.
• Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management.
• Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
• Strong analytical and problem-solving skills.
• Ability to quickly escalate/resolve problems that may affect branch operations or create a poor customer experience.