Job Vacancies at Fort Knox Outsourcing

Location: Lagos, Rivers, Oyo, Abuja, Jos, and Kano

Salary- N70, 000

Specifications:

• HND/BSC
• Minimum of 1-3years sales experience preferably in FMCG, Home Appliances or Agric produce

Attributes:

• Must be goal-oriented and passionate about sales
• Candidate must be self-confidence, enthusiastic and a highly relentless individual with good communication skills
• Candidate must be keen about good appearance with excellent interpersonal skills.
• Candidates must be smart, clean and have a clean personal hygiene.

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Location: Lagos Mainland, and Lagos Island

Salary– Highly competitive based on experience

Duties/Responsibilities:

• Developing and sustaining long-lasting relationships with customers.
• Calling potential customers to explain company products and encourage purchases.
• Answering customers' questions and escalating complex issues to the relevant departments as needed.
• Developing in-depth knowledge of company products.
• Managing Effectiveness
• Consumables must be fully stocked
• Operations file must be updated
• All Club Rotas/Timetables due by the 25th of each month. In Club monthly brand approved posters are updated and current.
• Maintaining an accurate record of all sales
• Ensure prompt resolution of customer complaints
• Supervise cleaners in the branch
• Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed
• Liaise with the necessary department's equipment repair and maintenance
• Inform leads and customers of current promotions and discounts
• Maintain positive business and customer relationships in the effort to extend the customer lifetime value
• Ensure equipment is in always working order
• Arrange biweekly Branch events

Attributes

• Minimum of 5 years in Sales/Customer Service, preferably in Hospitality
• Up to 3 years of leading a team.
• Proven track record of achieving sales targets.
• Excellent negotiation and consultative sales skills.
• Exceptional customer service skills.
• Excellent interpersonal communication skills, both verbal and written
• Ability to manage a branch facility, in relation to the organization's look and feel standard.
• Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management.
• Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
• Strong analytical and problem-solving skills.
• Ability to quickly escalate/resolve problems that may affect branch operations or create a poor customer experience.

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Location: Lagos Mainland and Lagos Island

SALARY – 80,000

Duties/Responsibilities

• Answering customers' questions and escalating complex issues to the relevant departments as needed.  
• Calling potential customers to explain company products and encourage purchases.                                                      
• Developing in-depth knowledge of company products.   
• Ensure prompt resolution of customer complaints Coordinate Weekly Staff Class
• scheduling weekly classes and ensuring instructors are available and classes must hold. arrange substitute when required
• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Keeping informed of industry trends and new CRM technologies.