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  • Posted: Jun 13, 2022
    Deadline: Jul 30, 2022
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  • Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria. The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global ...
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    Engagement Officer

    Location: Lagos Mainland and Lagos Island

    SALARY – 80,000

    Duties/Responsibilities

    • Answering customers' questions and escalating complex issues to the relevant departments as needed.  
    • Calling potential customers to explain company products and encourage purchases.                                                      
    • Developing in-depth knowledge of company products.   
    • Ensure prompt resolution of customer complaints Coordinate Weekly Staff Class
    • scheduling weekly classes and ensuring instructors are available and classes must hold. arrange substitute when required
    • Tracking customer experiences across online and offline channels, devices, and touchpoints.
    • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
    • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
    • Identifying customer needs and taking proactive steps to maintain positive experiences.
    • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
    • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
    • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
    • Documenting processes and logging technical issues, as well as customer compliments and complaints.
    • Keeping informed of industry trends and new CRM technologies.

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@fortknoxoutsourcing.com using the position as subject of email.

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