Branch Operations Manager (Banking) at Tempkers Limited

Duties & Responsibilities

• Ensure proper controls, processes & procedures are adhered to at all times as per the laid downbank policies, Business Continuity Plan (BCP) implementation and disaster recovery coordination
• Ensure the branch is opened & closed as per the approved timelines. Operations staff shouldbe ready to serve customers at the right time.
• Ensure that the bank’s Policies are adhered to at all times when handling different products.
• Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the ruling tariff.
• Ensure excellent customer experience is maintained at all times.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements
• Manage budget and allocate funds respectively
• Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure customers are well informed of bankproducts by equipping the notice board in the banking hall with relevant and updated information
• In conjunction with the Regional Manager, build and develop a high-performing and motivated staff team in the branch by creating a sense of teamwork, a good working environment, and regular duty rotations to ensure maximum productivity.
• Provide leadership by constantly offering training and guidance on the expectations of the operations. Adequate coaching and mentoring of branch staff.
• Manage performance /disciplinary issues/grievances for operations staff.
• Willing to perform any other reasonable and lawful duties assigned by management
• Network to improve the presence and reputation of the Banks Branch with relevant stakeholders

Requirements

• A BSc from a recognized institution in any Business related field
• A master's Degree will be an added advantage
• Excellent Customer Relationship
• Minimum of 5years of proven working experience in a Banking environment, with sound exposure to Branch Operations & Processes: 3 of which should be at a management level; 2 within a branch operations role.
• Good understanding of the bank’s systems
• Proven track record of consistently meeting customer expectations and exceeding set expectations.

Benefits
Salary will be open for negotiations.