Branch Manager at LEAD Enterprise Support Company Limited

Job Summary

• We are seeking experienced, result-driven, and highly motivated professionals to join our team as Branch Managers.
• The successful candidates will be responsible for driving business growth, profitability, operational excellence, and market penetration within their assigned locations.
• The role requires strategic leadership in promoting inclusive insurance solutions to individuals, SMEs, cooperatives, associations, and underserved communities while ensuring compliance with regulatory requirements and company policies.
• The Branch Manager will lead business development initiatives, manage branch operations, build sustainable distribution channels, and drive customer acquisition, retention, and service excellence.

Key Responsibilities
Business Development & Revenue Growth:

• Drive branch sales performance to achieve and exceed monthly, quarterly, and annual premium and policy targets.
• Develop and execute strategies for customer acquisition, market expansion, and revenue growth.
• Identify and capitalize on cross-selling and up-selling opportunities.
• Establish and manage strategic partnerships with cooperatives, trade associations, aggregators, SMEs, and community groups.
• Analyze market trends, customer needs, and competitor activities to identify business opportunities.
• Lead the development and implementation of innovative microinsurance products and solutions tailored to customer needs.

Team Leadership & People Management:

• Lead, supervise, coach, and motivate branch staff to achieve business objectives.
• Build and maintain a high-performance culture focused on accountability, teamwork, and customer satisfaction.
• Set performance targets and conduct periodic performance evaluations.
• Identify training and development needs and coordinate staff capacity-building initiatives.
• Mentor sales teams, distribution partners, and agents to improve productivity and performance.

Branch Operations & Performance Management:

• Oversee daily branch operations to ensure efficiency, productivity, and service excellence.
• Ensure underwriting, policy administration, and claims processes comply with regulatory and company standards.
• Manage branch budgets, resources, and operational expenses effectively.
• Prepare and submit accurate financial, operational, and performance reports.
• Drive continuous improvement initiatives to enhance branch productivity and customer experience.

Customer Relationship Management:

• Build and maintain strong relationships with customers, business partners, regulators, and key stakeholders.
• Resolve escalated customer complaints and service-related issues promptly.
• Implement customer retention and satisfaction initiatives.
• Promote exceptional service delivery and customer experience across all touchpoints.

Risk Management & Compliance:

• Ensure compliance with NAICOM regulations, internal policies, and industry best practices.
• Monitor underwriting and claims activities within approved authority limits.
• Ensure adherence to risk management frameworks and internal control procedures.
• Maintain high standards of corporate governance, ethics, and regulatory compliance.

Requirements

• Bachelor's Degree in Insurance, Business Administration, Marketing, Economics, Finance, or a related discipline.
• Professional insurance certification such as ACIIN, ACII, or equivalent will be an added advantage.
• Minimum of 5 years' relevant experience in Insurance, Microinsurance, Banking, Financial Services, or a related industry.
• At least 2 years' experience in a supervisory or management role.
• Proven track record in sales, business development, customer acquisition, and revenue generation.
• Demonstrated experience in team leadership and people management.
• Strong understanding of insurance operations, underwriting, claims management, and regulatory requirements.

Required Skills & Competencies:

• Strong business development and sales management skills.
• Excellent leadership and team management abilities.
• Strong analytical and problem-solving skills.
• Effective negotiation and stakeholder management skills.
• Excellent communication, presentation, and interpersonal skills.
• Sound financial and operational management capabilities.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work under pressure and achieve ambitious business targets.