Branch Manager at EZ37 Solutions

Location: Ibadan, Oyo

Responsibilities
Store Supervision/Operational Excellence:

• Tour the sales floor regularly, talking to colleagues and engaging customers on suggestive buying strategies.
• Manage and motivate the team to increase sales and efficiency and ensure outlet operational excellence.
• Maximize profitability and minimize overhead cost
• Implement in-store promotional plans and events
• Ensure standards for quality, customer service and health and safety are met.
• Manage stock levels and make key decisions about stock control.

Customer Service Management:

• Respond promptly to customer complaints and comments.
• Identify and resolve urgent issues
• Create a welcoming ambiance for customers that enhance a remarkable shopping experience.
• Promote and monitor customer engagement in every category in the store.

Human Resource:

• Conduct annual appraisals and quarterly performance reviews for all direct reports in conjunction with the human resource team.
• Reward and discipline employees for outstanding and substandard performance respectively
• Escalate underperforming team members to the HR team without delay.
• Conduct training need analysis and organize training programs for all reporting line.
• Conduct and oversee PEP talk for all staff before resumption, creating a platform for team meeting to discuss pressing issues and how to deploy immediate intervention.

Market Awareness Intelligence:

• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing.
• Initiate changes to improve the business, such as revising opening hours to ensure the store can compete effectively in the local market.

Requirements

• Interested candidates should possess a Bachelor's Degree
• At least 5 years of work experience.