Branch Manager at Creditville Nigeria Limited

Job Summary

• Direct activities of the branch to achieve sales targets and follow up with clients to ensure good repayment records and low loan defaults.
• Manage staff, foster a positive environment, and ensure customer satisfaction and proper branch operation.

Responsibilities

• Direct all operational aspects of the branch operation.
• Assess local market conditions and identify current and prospective sales opportunities.
• Analyse potential loan markets and develop referral networks to locate prospects for loans.
• Achieve monthly sales targets for all products offered in the branch.
• Prepare periodic sales reports for all product lines.
• Manage budget and allocate funds appropriately.
• Bring out the best of the branch’s personnel by providing training, coaching, development, and motivation.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches and the head office on effective practices, competitive intelligence, business opportunities and needs.
• Address customer and employee satisfaction issues promptly.
• Adhere to high ethical standards and comply with all regulations/applicable laws.
• Network to improve the presence and reputation of the branch and company.
• Stay abreast of competing markets and provide reports on market movement and penetration.

Requirements

• A Bachelor’s Degree in business management or a related field.
• Minimum of 7 years of relevant experience in a financial institution
• Sufficient knowledge of modern management techniques and best practices
• Ability to meet sales targets and production goals
• Familiarity with the industry’s rules and regulations
• Excellent organisational skills
• Results-driven and customer-focused
• Leadership and human resources management skills.