Branch Manager at Beyond Credit Limited

Duties and Responsibilities

• The branch manager is responsible for the administration and efficient daily operation of the branch including security and safety.
• He reports directly to the Area Manager and then the Head of Credit Administration. He or She is charged with the following responsibilities:
• Participates in the formation of groups and must verify at least leaders and secretaries to aid his/her loan decisions.
• Visits at least two groups with reports sent to immediate supervisor on daily routine
• Serve as the Chairperson of the credit committee at the branch level for business loans
• Ensures timeliness at work, timely disbursement and recovery of loans
• Timely and appropriate projection and daily reconciliation
• Provide a superior level of customer relations and promote the sales and service culture through coaching, guidance and staff motivation.
• Provides leadership, training and supervision to achieve results.
• Ensures total compliance with the organizational policies
• Delegates day-to-day operations/activities to branch staff with thorough support or supervision and be responsible for the outcome
• Participates in recovery if the need arises regardless of the cause but can make an official report if any anomalies is discovered for further investigation
• Performs loan officers’ jobs in the absence of loan officers concerned with appropriate communication with the head office for record and control purposes.
• Collection and posting clients' loan repayments and savings on the system
• Maintain a healthy branch portfolio and retention of customers through quality customer service
• Identifies subordinates’ potential strength/weaknesses, utilize the strengthened and support the weak until proven not heeding/capable
• Represents the organization appropriately in the community where the branch operates
• Perform any other duties as assigned by the management of Beyond Credit Limited

Qualifications / Requirements

• BSc / HND in Business Management, Economics or other related disciplines
• Minimum of 3 years of work experience in the same capacity
• Proficient in computer (MS Excel, Word, PowerPoint).
• Good verbal and written communication skills.