Branch Manager - Abuja at Proforce Limited

Job Summary:

The Branch Manager will oversee the daily operations of the branch, ensuring the highest level of service delivery, client satisfaction, and team performance.

This leadership role requires a proactive individual with strong management skills, excellent customer service capabilities, and experience in the cleaning or facility maintenance industry.

The Branch Manager will be responsible for budgeting, staff management, quality assurance, and strategic planning to drive growth and efficiency.

Key Responsibilities:

Operational Management:

• Oversee daily branch operations, ensuring compliance with company policies and standards.
• Implement and maintain effective processes for service delivery, quality control, and safety standards.
• Manage inventory and procurement of cleaning supplies and equipment.

Staff Management:

• Recruit, train, and supervise cleaning staff and support personnel, fostering a positive and productive workplace culture.
• Conduct performance evaluations, provide feedback, and implement staff development programs.
• Schedule employee assignments, ensuring optimal staffing levels to meet client needs.

Financial Management:

• Develop and manage the branch budget, forecasting revenue and controlling costs to achieve profitability.
• Monitor financial performance metrics, including revenue growth, expense management, and profit margins.
• Prepare and present financial reports to upper management regularly.

Client Relations:

• Build and maintain strong relationships with clients, addressing their concerns and ensuring satisfaction.
• Conduct regular follow-ups and site visits to assess service quality and establish rapport.
• Solicit client feedback and implement improvements based on their suggestions.

Marketing and Business Development:

• Identify opportunities for business growth and develop strategies to acquire new clients and retain existing ones.
• Collaborate with the marketing team to promote services and enhance local visibility.
• Attend networking events, trade shows, and community functions to represent the company and generate leads.

Qualifications:

Education:

• BSc, HND or it’s equivalent in Business Administration, Facilities Management, or a related field (preferred).

Experience:

• Proven experience as a branch manager or similar leadership role, preferably in the cleaning or facilities management industry.
• Strong understanding of cleaning products, equipment, and best practices.

Skills:

• Excellent leadership and team management skills.
• Strong customer service orientation with the ability to resolve conflicts effectively.
• Solid financial acumen with experience in budgeting and financial reporting.
• Exceptional communication and interpersonal skills.
• Proficient in Microsoft Office Suite and familiarity with cleaning management software.

Working Conditions:

• This position may require flexibility in hours, including availability on weekends or evenings as needed.
• The role may involve physical activities such as lifting equipment or walking through job sites.

Compensation and Benefits:

• Competitive salary based on experience.
• Performance-based bonuses.
• Health, dental, and retirement benefits.
• Opportunities for professional development and career advancement.

Note: Applicants must reside within Abuja and environs