Boutique Manager at Kloverharris Limited

• The Boutique Manager will be responsible for assisting in the management of general boutique functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for which they are accountable and working closely with others on the management.

Duties and Responsibilities

• Achieve and exceed goals through sales strategies, clientelling, sourcing new clients and maintaining and building productive long-term relationships with existing clients
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
• Stay current with market competition, industry, watch trends and client shopping behaviors
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business
• Support an environment of teamwork, trust and collaboration with peers, clients and supervisors
• Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader team
• Foster a boutique environment that delivers renowned and authentic service to create a luxury client experience
• Performance management of sales executive, providing feedback and development opportunities
• Maintaining visual merchandising to company standards
• To revive all major dormant accounts into active buying customers.
• To resuscitate past corporate accounts, government business and sign-up new clients
• To sell all product category of brands carried by the company in volume for entry level, mid-range and high-end watches
• Completion of all training requirements from our brands through E learning and other sources
• Ensuring all team members adhere to the company dress code standards at all time

Knowledge, Experience & Competencies

• Bachelor’s Degree in any discipline (candidates with international degrees are encouraged to apply)
• Current knowledge of watch trends and competition in the marketplace
• Preferably 12 - 15 years’ work experience in sales with 5 - 7 years in managerial level Ability to communicate effectively with clients and team (both oral and written)