Bar / Lounge Manager at VFD Group

Job Summary

• A manager who shall direct and organizes all activities in the lounge and provide High standard customer service to ensure customer satisfaction with the primary aim of generating revenue.

Strategic Tasks:

• Full year plans on how to meet budget
• Providing periodic reports to stakeholders on ongoing situations.
• Overseeing staffs.
• Maintaining budget.
• Hiring and Training.
• Driving sales.

Operational Responsibilities

• Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.
• Hiring and training staff to provide excellent service to patrons.
• Planning and taking part in promotional events
• Coordinating private functions.
• Monitoring the lounge, private functions to see that areas are adequately staffed and begin on time
• Overseeing the functions of the department to include general bar and lounge service to private functions.
• Monitoring the set-up of the bar, lounge, private functions and hospitalities.
• Making out liquor checks for lounge, bar, private functions, hospitalities, and any liquor for Executive staff members.
• Assisting with the set-up of bar, lounge, private functions and hospitalities when needed.
• Assisting guest with any problems or needs.
• Directly supervising Department employees in order to fulfill client needs
• Maintain the highest level of employee/guest relations.
• Reporting and following established company procedures on any disciplinary problems or deviations from normal procedures.

Key Performance Indicators (KPI)

• Grow delivery Business
• Client retention rate
• Online Reviews {positive or Negative Reviews}
• Market Penetration Index : shows Performance Versus competitors
• Customer Satisfaction.

Specification / Qualifications

• High School graduate or equivalent required.
• Four-year college degree preferred.
• Certification related to hospitality management
• Exceptional communication and interpersonal skills.

Competence Requirements:

• Great Communication skills
• Customer service skills
• Strong Leadership
• Organization skills.