Bank Teller/Customer Care/POS/IT Support at Tribest Coporate Support Ltd

Tribest Corporate Support Limited - Our client, a reputable company in the financial services industry is recruiting young, intelligent and trainable youths for roles below in its Operations and Customer Service Departments.

Locations: Abia, Anambra, Ebonyi, Enugu,Imo

Job Description

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Takes responsibility for understanding client requirements and coordination of the fulfillment of those requirements.
• Provide input into the IT service continuity, planning process and support plan implementation.
• Work with systems development teams to create a business readiness plan and coordinate project transition to production for the organisation.
• Evaluate, analyse and provide feedback on end-user experience with the use of deployed IT solutions / services provided.
• Manage the installation and decommissioning of end-user applications and hardware devices.
• Contribute to IT service availability by coordinating field support/diagnostics across given areas or locations.
• Manage external hardware, devices and systems of end-user e.g. PC, Printer, ATM / POS, etc.
• Monitor IT service deliveryand generate reports / dashboards.
• Execute efficient desktop support services in line with approved procedure.
• Initiate, monitor actions to investigate and resolve problems affecting end-user IT services across all department.
• Manage IT-Business communication in a way to promote both operational and innovation initiatives of IT and keep customers informed of all services provided.
• Perform other duties as may be assigned.

Requirements & Qualifications

• Candidate must have B.Sc / HND / NCE / OND
• Must be 27 years and below
• Must have Completed NYSC (B.Sc & HND Holders)
• Excellent communication skills (verbal and written).
• A team player

Core Skills / Competencies:

• The ideal candidate should have strong service desk skills.
• Strong knowledge of Client/ Customers Services Engagement.
• Ability to take responsibility and execute task.
• Ability to solve problem.
• Posses good knowledge ofIT operations.